Shipping & Returns

We value your satisfaction and strive to provide the best experience possible when shopping with us. Please review our refund policy below to understand how we handle returns, exchanges, and refunds for purchases made through our Wix website.

 

Eligibility for Refunds

We accept refund requests under the following conditions:
•    Damaged or Defective Items: If you receive an item that is damaged or defective upon arrival, you are eligible for a full refund or replacement.
•    Incorrect Item Received: If the item delivered does not match your order (e.g., wrong size, color, or product), you may request a refund or exchange.
•    Change of Mind: We offer refunds for change-of-mind purchases within 14 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition.
Refunds are not available for:
•    Sale items or items marked as “final sale.”
•    Digital products (e.g., downloadable files) once they have been accessed or downloaded.
•    Custom-made or personalized items unless they arrive damaged or defective.

 

 

Timeframe for Refund Requests

To qualify for a refund:
1.    Submit your request within 14 days of receiving your order.
2.    Provide proof of purchase (e.g., order confirmation email or receipt).
3.    For damaged/defective items, include photographic evidence showing the issue.

 

 

How to Request a Refund

To initiate a refund request:
1.    Contact us at [your customer service email address] with the subject line “Refund Request – Order #[Order Number].”
2.    Include the following details in your email:
•    Your full name and contact information
•    Order number
•    Reason for requesting a refund
•    Photos of the item (if applicable)
Once we receive your request, we will review it and respond within 3 business days.

 

 

Return Shipping

 

If your refund request is approved:

•    For damaged/defective items: We will cover return shipping costs.
•    For change-of-mind returns: You are responsible for return shipping costs.
 

Please ensure that all returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method as we cannot guarantee receipt of returned items without tracking information.

 

Processing Refunds

Once we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your refund. If approved:
•    Refunds will be issued to your original payment method within 7–10 business days.
•    Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
Note: We are not responsible for any bank fees, overdraft charges, or currency conversion fees associated with refunds.

 

Exchanges

If you wish to exchange an item instead of requesting a refund:
1.    Follow the same process outlined above under “How to Request a Refund.”
2.    Indicate that you would like an exchange rather than a refund.
3.    Once approved, ship back the original item (if required). Upon receipt and inspection of the returned product, we will send out the replacement item.

 

 

Non-Refundable Services

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Please note that services such as expedited shipping fees are non-refundable unless there was an error on our part in fulfilling your order.

 

Contact Us

If you have any questions about this policy or need assistance with a return/refund request, please reach out to us at info@EclecticEmporium.store. You can also contact us by clicking on the Contact Us link below. Our team is here to help!